How does the umbrella 2 year guarantee work?

November 2022

Our umbrellas are made to last. They are made from premium fittings and high grade pongee (polyester) which is why we are comfortable offering a warranty with them.

All our umbrellas are covered by a two-year guarantee for quality. Unless specified or as a custom-model order, all models of umbrellas are covered by this.

We’re so confident in our umbrellas that we know they won’t let you down that we offer this 2 years from the date of supply (your date of delivery).

Our guarantee is with you, our client, so if you feel as though an umbrella fails on quality, then you should return it to us immediately and we will recompense you.

This covers manufacturing or print faults on our umbrellas. It does not cover damage caused by extreme weather conditions, breakage, or damage due to excessive force or inappropriate use.

To make a claim on the warranty, you can send in a photograph and/or video of the faulty umbrella to us. It will need to illustrate the issue.

On review of the faulty umbrella, we will find a solution for you that might include:

  1. Repair of the umbrella if appropriate.
  2. Replacement through new manufacture.
  3. A credit note or refund for the umbrella.

Our warranty is valid for the organisation (our client) that purchased the umbrellas from us and not individuals who may have bought the umbrellas or be given the umbrellas from our client.