Quick.  We pride ourselves on our fast turnaround of quotations as we understand the time pressures our clients are under.  Usually you will get a response within a couple of hours, however we aim to answer all quote requests within 24 hours.  For bespoke products we aim to have accurate costings within 48 hours.
Our lead times vary on all of our products and are quoted as being from your approval of artwork proofs. Lead times may also vary depending on the time of year as seasonal items become popular and we are forced to allocate all of our orders on a first come-first served basis.
Anywhere.  For some clients we have supplied products for global campaigns which have gone as far as Australia.  Obviously the carriage costs reflect how far we have to deliver but there are no geographical restrictions to how far afield we will go.
Yes.  We will always send a visual proof for your approval. It will show the location of your artwork, the dimensions and the colour based on your description of how you want it. We don’t proceed until you are happy to proceed.
We aim to ensure that all of the products in our online catalogue are described and photographed accurately.  However we understand that for some products you want to touch and feel the product before committing to a large order.  We can get product samples for you but you need to pay for these samples.  If you would like one please fill out an enquiry form with the product number clearly referenced on the request. On bespoke jobs we always get a pre-production sample as a standard part of the process.
A golf umbrella is made with a fibreglass shaft and ribs and a silicone soft feel handle. It is larger than a Promotional City Umbrella and slightly heavier. A City umbrella has an aluminium or wooden shaft and fibreglass ribs and is available in a crook or straight handle. Both are high quality models and we can discuss the design benefits of each model to ensure you get the very best for your brand.
Our smallest umbrella is a compact telescopic umbrella.
A golf umbrella provides the largest print area.
For the canopy we use a polyester cotton mix called pongee, that provides greater print stability and durability for the umbrella canopy. The shaft is either aluminium or wood and the ribs are either fibreglass or aluminium depending on the model. All our materials are the best quality and safety tested.
This depends on the model of umbrella, you can choose from a variety of materials on one of our City Models. For a city Wood Walker there is a choice of different wood types.
There are lots of additional customisation features that you may not have considered such as a printed sleeve, engraved handle or customised rib tape. Take a look at these extras to give you more ideas. (Link to customisation options).
Yes! We can create a fully bespoke umbrella just for you. (Link to case studies).
This depends on what you are planning to use it for.
This will be completely dependent on the product selected.  Personalisation options include print (1 colour to multiple colours), embossing, etching, engraving, embroidery.  When we provide a quotation through to you we will always quote you on the personalisation options for that specific product.
No. It is very difficult to work out an accurate best price quote automatically as each item has too many dependent factors such as volume, turnaround required, number of colours printed, number of positions printed, origination, carriage etc.  Once you send your quote wish list to us we will get back to you with accurate prices within 24 hours
For the vast majority of products all quotes supplied are valid for 14 days.  We will advise you when we quote how long the quote will be valid for.
Initially we do not offer a credit account, we work on a payment with order basis.  However for regular clients we do open credit based accounts of up to 30 days.
Very simply origination is the cost of setting up the printing process.  It is a single fee that covers the transfer or your artwork and any other printing costs.
Yes.  If you talk to us we can usually assist you in finding a suitable product or alternative.
We always make every effort to pantone match your artwork but due to variations in materials and printing processes used we cannot always guarantee a perfect colour match. However where we feel the colours may not be well replicated we will let you know and advise any changes that could be made.  We are always very careful in this respect and it is why we have become regarded as our client’s promotional brand guardians.
It depends on the product you are interested in, get in touch so we can best advise you.
This is the file format for artwork created in a vector-based program. Vectored describes the process of creating paths and points in a program such as freehand or illustrator. The program keeps track of the relationships between these points and paths so that when the image is scaled for different print areas or curved surfaces, the paths are regenerated.  These are the best file types to use as they reproduce the most accurately.
Of course, please do. Just ring us on 01225 667979
You will need to supply us with your artwork. This may be supplied to us by e-mail or on a disc format as a vector-based image. Using either Freehand, Illustrator or a high resolution PhotoShop file at least 300dpi and at the required print size or larger.
You will need to supply us with your colour references. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designers.
It depends on the printing process involved: – it may be that a halftone or hint needs to be printed on a separate solid colour. We would suggest that you let us see a copy of the logo, we will then be able to advise you on the best way to proceed and give a more accurate estimate of the cost.
You will be sent an artwork proof, showing the colour separations, however actual colours cannot be shown by this method. This proof will require approval before the products are personalised. Amendments can be made at this point if you are not.